About West Shore Parks & Recreation

West Shore Parks & Recreation is a community-driven organization located in Victoria, BC, committed to providing high-quality recreational programs and services. Our facilities are designed to promote health, wellness, and enjoyment for individuals and families of all ages.

We pride ourselves on creating an inclusive and welcoming environment where employees and community members can thrive. Join us in delivering exceptional experiences at our beautiful aquatic facilities!

SUMMARY: Under the general supervision of the Systems Specialist, the Front Desk Receptionist assists the department in providing customer service and clerical support, including program registration that encourages individuals, families and organizations to participate in and enjoy a wide variety of active and passive recreation activities. The primary objective of the Front Desk Receptionist is to provide a high degree of customer service and clerical support work in an organized and timely manner. WSPRS offers competitive wages, an additional 14% pay, per hour, in lieu of benefits; access to family counseling; a staff facility pass that provides access to drop into our weightroom, fitness classes, pool and skating rink; as well the ability to play on our 9-hole golf course. We also offer flexible work schedules as well as opportunities to cross train and work in other areas. If you have a love for recreation, are looking for flexibility, a good wage and opportunity, please visit our website and apply for the posting you are interested in - we look forward to hearing from you!

JOB DUTIES & ACCOUNTABILITIES

• Provides ‘first point of contact’ customer service to patrons and staff.
• Answers all inquiries in person; telephone; and email.
• Directs visitors and provides routine information to facility users and outside agencies regarding programs and services, all while exemplifying excellent customer service.
• Provides clerical support in a variety of areas; operates standard office equipment such as a multi-line telephone system, computer, photocopier, and fax machine.
• Takes registrations, receives and records payments for programs and services.
• Prepares cash receipts for deposit, deposit summaries, and cash reconciliation sheets.
• Prepares lists and tabulations which may involve simple arithmetic calculations.
• Performs other related duties as required.

QUALIFICATIONS

• High school graduation or equivalent supplemented by courses in customer service, typing and general office practices.
• Knowledge of office procedures, including at least one year's experience in general office work.
• One year of reception experience, including receiving and processing computerized registrations or similar functions.
• Must have experience with Windows, MS Word and MS Excel and database systems. Preference will be given to those with Intelligenz registration and facilities management software.
• Experience handling cash and processing cash transactions required.
• Must have excellent interpersonal, communication (verbal and written), customer service, and public relation skills.
• Adaptable with the ability to problem-solve in a positive solution-based manner.
• Ability to multi-task, prioritize effectively and efficiently, and complete required work assignments.
• Ability to be tactful, demonstrate excellent judgment, and work as a positive and effective team member is essential.

A clear and current criminal record check is a condition of employment and is the financial responsibility of the successful candidate.

APPLICATIONS

Resumes and cover letters quoting competition 25-40 to be received prior to May 8^th, 2025, at 12:00PM.

This is a union position. Only those candidates under consideration will be contacted.

Posted: May 1, 2025