INTERNAL APPLICATIONS ONLY

Position Overview

Under the general supervision of the Systems Specialist, the Front Desk Receptionist assists the department in providing customer service and clerical support, including program registration that encourages individuals, families and organizations to participate in and enjoy a wide variety of active and passive recreation activities. The primary objective of the Front Desk Receptionist is to provide a high degree of customer service and clerical support in an organized and timely manner.

In addition to competitive wages and an excellent benefits plan, regular employees and their immediate family members receive a facility pass providing drop-in access to the weight room, fitness classes, pool, and skating rink. Employees also receive limited access to the golf course with this pass. 

Job Duties & Accountabilities

• Provides ‘first point of contact’ customer service to patrons and staff.
• Answers all inquiries in person; telephone; and email.
• Directs visitors and provides routine information to facility users and outside agencies regarding programs and services, all while exemplifying excellent customer service.
• Provides clerical support in a variety of areas; operates standard office equipment such as a multi-line telephone system, computer, photocopier, and fax machine.
• Takes registrations, receives and records payments for programs and services.
• Prepares cash receipts for deposit, deposit summaries, and cash reconciliation sheets.
• Prepares lists and tabulations which may involve simple arithmetic calculations.
• Performs other related duties as required.

Qualifications

• High school graduation or equivalent supplemented by courses in customer service, typing and general office practices.
• Knowledge of office procedures, including at least one year's experience in general office work.
• One year of reception experience, including receiving and processing computerized registrations or similar functions.
• Must have experience with Windows, MS Word, Excel and other database systems. Preference will be given to those with Intelligenz registration and facilities management software experience.
• Experience handling cash and processing cash transactions required.
• Must have excellent interpersonal, communication (verbal and written), customer service, and public relation skills.
• Adaptable with the ability to problem-solve in a positive solution-based manner.
• Ability to multi-task, prioritize effectively and efficiently, and complete required work assignments.
• Ability to be tactful, demonstrate excellent judgment, and work as a positive and effective team member is essential.

A clear and current criminal record check (employer initiated) is a condition of employment and is the financial responsibility of the successful candidate.

Applications

Resumes and cover letters quoting competition 26-39 to be received prior to May 15th, 2026, at 12:00PM 

• Annual Vacation: prorated based on 15 days per year and increases with years of service.
• Sick Leave: prorated based on 12 days per year and increases with years of service. Carry over provision from year to year, based on collective agreement.
• Personal Emergency & Family Leave: prorated based on 3 days per year.
• Extended Health & Dental: optional
  • Glasses: $400 for glasses or surgery every 2 years.
• Basic Group Life Insurance: compulsory
• Accidental Death and Dismemberment: compulsory
• Long Term Disability Insurance: compulsory
• Participation in the Municipal Pension Plan: compulsory – plan for your retirement!
• Employee & Family Assistance Program (EFAP): access to confidential counselling.
• Optional Dependent Life Insurance, Group Life Insurance, and Accidental Death & Dismemberment