About West Shore Parks & Recreation

West Shore Parks & Recreation is a community-driven organization located in Victoria, BC, committed to providing high-quality recreational programs and services. Our facilities are designed to promote health, wellness, and enjoyment for individuals and families of all ages. We pride ourselves on creating an inclusive and welcoming environment where employees and community members can thrive. Join us in delivering exceptional experiences at our beautiful recreational facilities!

Position Overview

Under the general supervision of the Arena & Events Coordinator, the Golf Pro Shop Team Leader will provide quality customer service to golfers, pickleball and tennis players as well as visitors to the pro shop; perform operational activities related to the pro shop merchandise and POS systems; coordinate auxiliary staff scheduling; and coordinate general golf course marshaling and assisting with tournaments.

In addition to competitive wages and an excellent benefits plan, regular employees and their immediate family members receive a facility pass providing drop-in access to the weight room, fitness classes, pool, and skating rink. Employees also receive limited access to the golf course with this pass.

Job Duties and Accountabilities

• Provides information to patrons on golf, pickleball, tennis and golf tournaments to the general public.
• Coordinates golf operations in accordance with established policy such as assigning play of golfers, collecting green fees, signage, scheduling and assisting in the coordination of golf tournaments and other special activities as needed.
• Operates the cash register, POS system, interact machine and office computer. Maintains float, prepares cash deposits, and reconciles cash.
• Sells golf pro shop merchandise, food and beverages.
• Maintains and cleans pro-shop, golf rentals, merchandise and set up retail displays.
• Monitors stock of pro shop; merchandise, materials, snacks and beverages and orders to replenish.
• Books and collects fees for pickleball and tennis courts as requested.
• Calculate attendance figures, collect, chart and maintain statistics when requested.
• Assist in scheduling staff to cover auxiliary shifts.
• Assists in hiring and training pro shop staff.
• Perform other duties as required.

Qualifications

• High school diploma and one year of experience working in leadership role.
• “Serving it Right” certificate is required.
• Experience working in a golf course and knowledge of golf, pickleball and tennis rules and etiquette.
• Experience working with Windows software such as Outlook, MS Word, Excel.
• Experience in retail with exposure to ordering, re-stocking and inventory.
• Experience handling cash and processing cash transactions.
• Experience working with POS systems, office routines and procedures related to filing, record keeping and clerical operations.
• Ability to be tactful, demonstrate good judgment, and exceptional customer service.
• Ability to multi-task, prioritize, and effectively and efficiently complete required work.
• Ability to work independently. 
• Ability to maintain effective working relationships with other staff and the general public. 
• Experience using a Recreation system is an asset.
• Experience organizing golf tournaments or sporting events an asset.

A clear and current criminal record check (employer initiated) is a condition of employment and is the financial responsibility of the successful candidate.

Applications

Resumes and cover letters quoting competition 26-42 to be received prior to May 27th, 2026, at 12:00PM.

This is a union position. Only those candidates under consideration will be contacted.

Posted: May 14th, 2026

Benefits for regular employees include the following:

• Annual Vacation: prorated based on 15 days per year and increases with years of service.
• Sick Leave: prorated based on 12 days per year and increases with years of service. Carry over provision from year to year, based on collective agreement.
• Personal Emergency & Family Leave: prorated based on 3 days per year.
• Extended Health & Dental: optional.
  • Glasses: $400 for glasses or surgery every 2 years.
• Basic Group Life Insurance: compulsory
• Accidental Death and Dismemberment: compulsory
• Long Term Disability Insurance: compulsory
• Participation in the Municipal Pension Plan: compulsory – plan for your retirement!
• Access to Employee & Family Assistance Program (EFAP): confidential counselling.
• Optional Dependent Life Insurance, Group Life Insurance, and Accidental Death & Dismemberment.